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Legal

Terms & conditions

Last updated: May 2026 · Hotel Direct LLC trading as OneJourney

1. Acceptance of terms

By registering for or using the OneJourney platform, you agree to be bound by these terms. If you are registering on behalf of a company, you represent that you have authority to bind that company.

2. The platform

OneJourney provides a hospitality payment card platform including: SwiftPay virtual card issuance; AI invoice reconciliation; expense management and reporting; and integrated AI operations tools. Platform availability, features, and pricing are subject to change with reasonable notice.

3. No setup fees · No monthly cost (Foundation tier)

The Foundation tier of the OneJourney platform is provided at no setup cost and no monthly recurring charge. OneJourney earns revenue through interchange on transactions processed via SwiftPay virtual cards. This interchange is shared with users as cashback in accordance with the applicable tier rate.

Higher tiers (Growth, Command, Enterprise) have monthly subscription fees as published on our pricing page. All fees are exclusive of applicable taxes.

4. Virtual cards and cashback

Virtual cards are issued subject to approval by our card issuing partners and applicable banking regulations. Cashback rates are as published and may be subject to change. Cashback is calculated on settled transactions and credited monthly. OneJourney reserves the right to withhold cashback in cases of suspected fraud or policy violation.

5. Acceptable use

You agree to use the platform only for legitimate business payment purposes relating to your hospitality operations. You must not use the platform for personal expenditure, money laundering, or any illegal purpose. Virtual cards must not be shared with unauthorised users.

6. Intellectual property

All intellectual property in the OneJourney platform, including software, AI models, trade marks, and content, is owned by Hotel Direct LLC. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose.

7. Limitation of liability

To the maximum extent permitted by law, OneJourney's liability for any claim arising from these terms is limited to the fees paid by you in the three months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages.

8. Termination

Either party may terminate the agreement with 30 days' written notice. We may terminate immediately for material breach, non-payment, or suspected fraudulent activity. On termination, unused cashback balances will be paid out within 60 days.

9. Governing law

These terms are governed by the laws of the State of Florida, USA. Disputes shall be subject to the exclusive jurisdiction of the courts of Miami-Dade County.

10. Contact

Questions about these terms: brian.dass@one-journey.com · +1 917 681 4627 · one-journey.com